Zendesk MCP Server provides a bridge between AI assistants and the Zendesk customer support platform through the Model Context Protocol. This TypeScript implementation enables agents to perform essential Zendesk operations including retrieving, creating, and updating tickets, adding public and private comments, and searching across the ticket database. The server authenticates with Zendesk using API tokens configured through environment variables and exposes seven specialized tools that handle different aspects of ticket management. It's particularly valuable for customer support teams who want to leverage AI assistants for ticket triage, response drafting, and support workflow automation without leaving their conversation interface.
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Highlight AIRetrieve a ticket by ID
Get detailed ticket with comments
Search tickets with query syntax
Create a new ticket
Update ticket properties
Add internal agent notes
Add public customer comments
Get incident tickets linked to problems
