Zendesk Support
Summary
Zendesk MCP Server provides a bridge between AI assistants and the Zendesk customer support platform through the Model Context Protocol. This TypeScript implementation enables agents to perform essential Zendesk operations including retrieving, creating, and updating tickets, adding public and private comments, and searching across the ticket database. The server authenticates with Zendesk using API tokens configured through environment variables and exposes seven specialized tools that handle different aspects of ticket management. It's particularly valuable for customer support teams who want to leverage AI assistants for ticket triage, response drafting, and support workflow automation without leaving their conversation interface.
Available Actions(8)
zendesk_get_ticket
Retrieves a ticket by ID.
zendesk_get_ticket_details
Gets ticket details including comments.
zendesk_search
Searches tickets with Zendesk query syntax.
zendesk_create_ticket
Creates a new ticket.
zendesk_update_ticket
Updates ticket properties.
zendesk_add_private_note
Adds an internal note to a ticket.
zendesk_add_public_note
Adds a public comment to a ticket.
zendesk_get_linked_incidents
Retrieves all incident tickets linked to a particular ticket.
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